Returns & Refunds

Wrong or Damaged Item?
We'll Make It Right.

We don't accept change-of-mind returns — every model is final sale once delivered correctly. If something arrived wrong, damaged, or defective, here's exactly how we fix it. An unboxing video is mandatory for every claim, and return shipping is paid by the customer.

48-Hour Window
Report a wrong, damaged, or defective item within 48 hours of delivery.
Unboxing Video Required
An unedited unboxing video is mandatory for every return claim — no exceptions.
Refund to Source
Back to your original payment method.
We Verify, We Replace
Wrong, damaged, or defective — we ship a replacement or refund once verified.

Returns are only accepted for wrong, damaged, or defective items. We don't offer change-of-mind returns or exchanges on correctly delivered orders — once you've received the right, undamaged model, the sale is final. An unedited unboxing video is mandatory for every return claim — without it, we can't verify or process the return. We don't offer free pickup; return shipping is paid by the customer.

01
Message Us
WhatsApp your order number, a photo of the issue, and your unedited unboxing video within 48 hours of delivery.
02
Ship It Back
Once verified, send the item back at your own cost — we don't offer free pickup.
03
Get Refunded or Replaced
5–7 business days after we receive and inspect the item.

Common Questions

Returns, Answered.

Can I return an item if I just changed my mind?
No. Since these are collector's items, we only accept returns for orders that arrived wrong, damaged, or defective. Once a correct, undamaged order is delivered, the sale is final.
I received the wrong item — what now?
Message us within 48 hours with a photo and your unboxing video. Once verified, we'll ship the correct model right away.
Do I really need an unboxing video?
Yes — an unedited unboxing video is mandatory for every return claim, no exceptions. Without it, we're unable to verify or process a wrong, damaged, or defective item report.
My item arrived damaged or defective — can I get a replacement instead of a refund?
Yes — let us know when you message us and we'll ship a replacement instead of processing a refund.
Who pays for return shipping?
The customer. We don't offer free pickup — once your return is verified, you'll need to ship the item back to us at your own cost.
How long does a refund take to reflect?
5–7 business days after we've inspected the returned item, straight back to your original payment method (or store credit if you paid COD).

Wrong, damaged, or defective item?

Message us your order number and a photo and we'll take it from there.

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